ACCESSIBILITY INFORMATION
Miami City Ballet works to ensure that our performances and facilities are accessible to all visitors and audiences members so that everyone can fully participate and enjoy the ballet. Our venues cater to a wide range of access and special seating requirements. This includes Audio Description and Touch Tours, Assistive Listening Devices and Wheelchair access.
If you have access or special seating requirements, please contact MCB Audience & Ticketing Services to order your tickets. We will specially select tickets to suit your needs. Please specify your requirements at the time of booking to make use of our accessibility services.
MCB Audience & Ticketing Services
Contact our Audience & Ticketing Services team:
305.929.7010
[email protected]
Hours:
Monday – Friday: 12pm-5pm
Saturday/Sunday/Holidays: CLOSED
Wheelchair Accessible Seating & Patrons Who Have Mobility Disabilities
Our in-house studio theatre and all of our venues provide wheelchair seating, companion seating and mobility assisted locations. Audience members have the option to remain in their own wheelchair, or to transfer to a theatre seat.
Our Miami City Ballet studios and facilities and all our venues feature ADA-approved signage as well as elevators, ramps, restrooms, handrails and automatic door openers.
To view wheelchair seating information at our regular venues, please visit these links for the most current information.
Assistive Listening Devices (ALD)
The devices amplify and clarify sound for audience members who are deaf or have hearing loss. There is no charge for use of the headset but a major credit card and ID is required. If you wish to use one please check with Guest Services and or the House Manager in the lobby at our venues. For our in-house studio theatre please check with Audience Services staff.
Audio Description (AD)
Audience members who are blind or have low vision can listen through an assistive listening device to trained audio describers as they provide narrative of the visual elements of the performance including costumes, sets, and each movement on stage. Audio description is offered at select performances and is combined with a Touch Tour.
Touch Tours (TT)
Touch Tours are offered to audience members who are visually impaired. After the Touch Tours, guests attend the performance and listen to the Audio Description to enhances the overall theater experience. Touch Tours are offered at select performances and are a combined service with Audio Description.
Service Animals
Service animals as defined by the American with Disabilities Act are permitted into the theaters and must remain on a leash or in a harness at all times. A service animal must sit under the guest’s seat or at his/her feet. Service animals are not permitted to sit in the aisle or on seats. A guest whose service animal poses a threat to the safety of other guests and/or staff may be asked to escort the animal off the premises.
Restrooms and Venue Facilities
Wheelchair-accessible restrooms are located at all our venues, including Miami City Ballet Studios. Please ask any Guest Services Staff or Front of House personnel for locations.
All our venues feature ADA-approved signage as well as elevators, ramps, handrails and automatic door openers.
Venues
For the most up-to-date information about accessibility at our venues, please visit the following links or contact us for more information.
Website
If you have difficulty using this website, or with a particular web page or function on this site, please don’t hesitate to contact us by phone, TTY or email for assistance.
Miami City Ballet is in the process of making modifications to improve the accessibility and usability of this website, using the relevant portions of the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) as our standard. Our efforts are ongoing. While we work towards better website accessibility, your feedback is appreciated.
We’re Here to Help
Please contact MCB Audience & Ticketing Services to discuss your particular needs so we can ensure your comfort and enjoyment.
To request materials in accessible format, sign language interpreters, and/or any disability accommodation, please contact Audience Services by email or phone five days in advance to initiate your request. TTY users may also call 711 (Florida Relay Service).